Terms of service

Last updated: 12 November 2026

Using the store

These terms apply when you browse mugviora.com or purchase from Mugviora. You must use the store lawfully and must not interfere with its operation, security or other customers. Store features may change, be suspended or become unavailable for maintenance, security or operational reasons.

Product information

We aim to present products, photographs, dimensions, materials, capacity and included pieces accurately. Screen colour and image scale can vary. Styling props shown in photographs are not included unless the product description says they are. If compatibility, included pieces or another detail is not stated, ask before purchasing rather than assuming it applies. We may correct errors or update information when identified.

Prices, availability and payment

Prices are displayed in Australian dollars (AUD). Availability can change before checkout is completed. Your order is not accepted until payment is authorised and the order is confirmed. We may cancel or refund an order where an item is unavailable, pricing or product information is materially incorrect, payment cannot be authorised, or fraud or misuse is reasonably suspected. Available payment methods and the final total are shown at checkout.

Orders, shipping and delivery

You are responsible for providing accurate contact and delivery information and reviewing the order before submission. Standard shipping within Australia is free with no minimum spend. Orders are processed in 1–2 business days, and standard delivery is expected in 2–5 business days after dispatch. Delivery timeframes are estimates and may be affected by carriers, holidays, remote locations or events outside reasonable control. See the Shipping Policy for current details.

Returns and refunds

Contact us within 30 calendar days of delivery before returning an item. Eligible Australian returns receive free return shipping and a prepaid label. Do not send returns to the mailing address unless instructed. After receipt and inspection, we initiate an approved refund within 10 calendar days. Bank processing can take additional time. See the Refund Policy for eligibility and instructions.

Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law. Where goods fail to meet an applicable consumer guarantee, remedies can include repair, replacement or refund depending on the circumstances and the law.

Intellectual property and third-party services

Store text, graphics, product presentation and design may be protected by intellectual-property laws. You may use the site for personal shopping and may not reproduce or exploit store content without permission or another lawful basis. Shopify provides storefront and checkout services, payment providers process payments, carriers deliver orders and Google supplies embedded maps. Those services may have their own terms and privacy practices.

Responsibility and changes

To the extent permitted by law, Mugviora is not responsible for loss caused solely by your misuse of the store, inaccurate information you provide or an event outside reasonable control. This clause does not limit non-excludable rights. We may update these terms by posting a revised version with a new date; the version in effect when an order is placed applies to that order unless law requires otherwise.

Contact

Questions about these terms or an order can be sent to support@mugviora.com or (540) 879-8708. Mailing address: 915 Sperryville Pike, Culpeper, Virginia 22701, United States. This is not an authorised return destination unless we instruct you in writing.