Refund policy

Last updated: 12 November 2026

Requesting a return

Contact support@mugviora.com within 30 calendar days of delivery before sending anything. Include your order number and the reason for the request. Do not send returns to the mailing address unless we give written instructions.

Eligibility and return shipping

Items should be returned in the condition received, with included parts and packaging where reasonably possible. Eligible Australian returns receive free return shipping and a prepaid return label. We will provide the authorised return destination and instructions after reviewing the request.

Inspection and refunds

After the return is received and inspected, we will tell you whether the refund is approved. We initiate an approved refund to the original payment method within 10 calendar days after receipt and inspection. Your bank or card provider may need additional time to display the credit.

Faulty, damaged or incorrect items

Contact us promptly with the order number and photographs where useful. Nothing in this policy excludes or limits rights or remedies under the Australian Consumer Law. Depending on the circumstances and your legal rights, a remedy may include repair, replacement or refund.