How do I choose the right item?
Check the product page for material, dimensions, capacity and the pieces included. Product photographs can contain styling props; only items expressly listed in the description are included. If a specification or compatibility point is not stated, contact us before ordering rather than assuming it applies.
Are prices in Australian dollars?
Yes. Product, cart and checkout prices are displayed in Australian dollars (AUD). The final order total is shown before payment.
How much is shipping?
Standard shipping within Australia is free with no minimum spend. Orders are processed in 1–2 business days. After dispatch, standard delivery is expected in 2–5 business days. Tracking is provided when available.
Can I change my delivery address?
Email support@mugviora.com as soon as possible. We cannot guarantee a change after an order has entered fulfilment or been dispatched.
How do returns work?
Contact us within 30 calendar days of delivery before sending anything. Eligible Australian returns receive free return shipping and a prepaid label. Do not send returns to the mailing address unless we instruct you to do so. See the Refund Policy for eligibility, inspection and refund timing.
How can I contact Mugviora?
Email support@mugviora.com, call (540) 879-8708, or use the form on the Contact page. Include your order number, but never send full payment-card details.