Shipping policy

Last updated: 12 November 2026

Shipping within Australia

Mugviora offers free standard shipping within Australia with no minimum spend. We do not currently state an international delivery service on this policy; availability is determined by the delivery options shown at checkout.

Processing and delivery

Orders are processed in 1–2 business days. After dispatch, standard delivery is expected in 2–5 business days. These are estimates rather than guaranteed arrival dates. Carrier disruption, public holidays, remote-area delivery or an incorrect address may cause delay. Tracking details are provided when available.

Address changes and delivery issues

Check the delivery address before placing your order. If a change is needed, email support@mugviora.com promptly. We cannot guarantee changes after fulfilment begins or the parcel is dispatched. If tracking shows a problem or the parcel arrives damaged, contact us with the order number and relevant photographs so we can review it.